Privacy policy

Vebar Privacy Policy

Effective Date: March 7, 2009
Last Updated: January 19, 2026

Vebar USA LLC (“Vebar,” “we,” “us,” or “our”), located at:
Ballantyne One Executive Building – 15720 Brixham Hill Ave., Ste 300 – Charlotte, NC 28277
Phone: +1-855-698-3227 :
operates the websites https://www.vebar.com, customer portal https://portal.vebar.com.

We are committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our websites vebar.com, portal.vebar.com — including our SMS Safety Alert Notifications program (transactional SMS alerts for forklift & Industrial Vehicle safety events).

Information We Collect
We collect personal information only when you voluntarily provide it (e.g., through contact forms, orders, account setup, or portal configuration):

Contact details (name, email, phone number, address).
Mobile phone numbers (for SMS alerts, added by your company’s authorized administrator).
Business-related data (forklift ID, site/location, incident details for alerts).
Verification/interaction data (e.g., codes, timestamps).

This is strictly enterprise B2B — information relates to customer employees/supervisors, not the general public.

How We Use Your Information
We use your information solely for legitimate business purposes:

To provide products, services, support, and information about our offerings.
To send transactional-only SMS alerts for critical forklift events (e.g., high-energy impacts, accidents) to enable rapid response and safety compliance (e.g., OSHA).
For one-time phone verification codes and signup confirmations.
To respond to inquiries, HELP / STOP requests, or legal obligations.

We do not send promotional or marketing messages. SMS usage is event-triggered, and essential for workplace safety.

Sharing and Disclosure of Information
We hold your privacy in the highest regard and will not sell, distribute, lease, or share your personal information (including mobile numbers) with third parties unless:

We have your explicit permission.
It is required by law (e.g., court order).
It is necessary to deliver services (e.g., with carriers, AWS as our platform provider, or trusted processors bound by confidentiality).

We maintain a strict company Non-disclosure Policy prohibiting distribution of customer contact information outside Vebar USA LLC, its subsidiaries, dealers, or authorized personnel. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Security measures include firewalls, access controls, and limits to authorized personnel only.

4. Consent, Opt-In, and Opt-Out (SMS-Specific)

Opt-In: Phone numbers are added/verified administratively by your company’s fleet/safety manager, or by Fleet supervisors in the Vebar portal as part of internal safety protocols. Consent aligns with employment responsibilities.
Opt-Out: Reply STOP to unsubscribe from SMS.
Reply HELP for support.
Message & Data Rates: Message and data rates may apply, depending on your carrier.

GDPR Compliance – Applicable Only to European Customers
This section applies only to individuals in the EU/EEA whose data is processed in a GDPR-triggering manner.

Legal Basis: Processing is based on legitimate interests (Art. 6(1)(f) GDPR) for workplace safety and incident response, after a balancing assessment.
Data Controller: Vebar EU (Belgium) for EU data; Vebar USA, LLC (US) may act as joint controller/processor.
Rights: Access, rectification, erasure, restriction, portability, objection (including to legitimate interests), and complaint to a supervisory authority (e.g., Belgian DPA).
Contact: admin@vebar.com or +1-855-698-3227

For non-EU/EEA customers (e.g., US, Mexico, Canada), GDPR does not apply — local laws govern.

Data Security and Retention
We implement reasonable safeguards to protect data. Information is retained only as needed for service provision or legal requirements, and deleted upon request or when obsolete.7. Your Rights and Access Requests
You may request details of personal information we hold about you (small fee may apply).

Changes to This Policy
We may update this policy periodically. Changes will be posted here with the updated date. Continued use constitutes acceptance.
Check the review date at the top.
Contact Us
For questions, requests, or concerns:
Vebar USA, LLC
Ballantyne One Executive Building
15720 Brixham Hill Ave., Ste 300
Charlotte, NC 28277
Phone: +1-855-698-3227
Email: support@vebar.com
This policy supplements any specific terms on our website or portal.

This privacy policy sets out how Vebar Corporation uses and protects any information that you give https://www.vebar.com when you use this website.

Vebar is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement which may change from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to support@vebar.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

Vebar utilizes data collection and tracking mechanisms on it’s website to capture visitor movements and preferences. This information is used to improve Vebar’s ability to serve customers and prospects with relevant and quality content. All data collected by Vebar is kept confidential and is not shared or sold with other entities. If you wish to opt-out of tracking for Google Analytics, you can do so here.